The Ivy Day Spa

I've been here a few times in the last couple of years and had mostly good experiences. I always watch for the discounts because I feel like they're a little pricy for the area. But this time my experience was different. When I called to make my appointment the girl on the phone wasn't worried about what I wanted or needed at all. Her only concern was securing my credit card number and making sure that I understood that less than 24 hours cancellation meant I paid the full fee. I was a little annoyed with this and also annoyed that I had to call back 3 additional times just to get a couple of simple questions answered. There used to be much more information available on the website. But sadly the phone calls pale in comparison to the dismissive way the desk staff treated me and others while I was there. Towels needed replenishing, a blow dryer wasn't working and what nearly everyone was upset about, the hot tub either wasn't hot or wasn't full. When attendants were in the locker room they were polite and helpful. But when others or I attempted to ask for what we needed from the front desk our requests were met with irritation and excuses. The fact that no one even bothered to apologize for the conditions of the spa when I brought us concerns added insult to injury.

I was given a gift cert, called to make appt asked for deep tissue massage. The gal on phone despite having my cert number kept telling me my gift amount was lower than what on the gift cert. I specifically asked if I could use the $15 balance towards gratuity…her response yes! I told her I did not want to come in and have any problems. She said someone would call me back about my gift cert total…they didn’t. On my appt I bring exact amount of $ get to counter & they tell me I can’t use any portion of the gift card for gratuity and I can’t cash it out. So what happens I end up with the very prob I called to avoid. My deep tissue with firm hands was no where deep or firm enough. I reiterated I wanted super firm at the time of my visit. As I was leaving I overheard a gal not happy with her massage, her friend replies you know this place its always hit or miss. Too expensive IMO to be hit or miss. I will not be returning.

This place is amazing. So tranquil and relaxing. The massage therapist are top notch. The only thing that continues to be a little disappointing is the front desk staff. They have no customer service skills which can put a damper on things. One time I called to see if they had anything fun or special going on for valentines day and the guy said no. Then I looked on thier Instagram and turns out they actually did have some fun stuff going on. I try not to let them spoil the vibe but its still a little annoying. Plus its such a nice place but the front desk might be losing them business. 🤔

It was my first time trying this spa. Went in last week with two friends. A couple days before our appointment, we noticed that my friends Trifecta package was missing one of her three services (hello, it’s a trifecta package). They had accidently canceled one of her services but left the other two. When she called to get it fixed they first told her they did not have any more availability as they booked over her slot, but thankfully they were able to move that person to another time. When we got there, we saw they had a Mother’s Day gift card promotion of $100 for only $85. Some of our packages were $200-300 each so we purchased multiple gift cards to use toward our services, HOWEVER did not know you had to enter a promo code to get the discount. The guy at the front mentioned it says you can’t use the same day of purchase but that we could try to see if the eGift comes through in time. We received the eGift instantly, no problem and were able to apply to our final bill at checkout. We called the next day to see if they could adjust our bill after noticing we did not get the gift cards at the discounted promotion price but since we already used the gift cards there was nothing they could do. The manager in charge took our situation lightly and did not offer even a proper solution. I asked if we purchased additional gift cards for a future appointment if they could credit us the difference on top of that and was told they could not. Unfortunately, we all had a bad experience and will never book here again. I will just add that my friend booked two services for a body treatment and massage. No one ever mentioned to her on the phone or even checking in that the body treatment comes with a massage so she ended up paying for two separate massages.